Our Care Process — Penda Senior Home Care
Simple. Transparent. Stress-Free.

Our Care Process

We believe accessing quality senior care should be clear and supportive from the very first conversation. Here is how we guide you every step of the way.

Every step is guided by empathy, professionalism, and open communication with families. Our process is designed to remove uncertainty and build trust.

1

Initial Consultation

We begin with a friendly conversation to learn about your loved one’s situation. This helps us understand how best we can support your family.

What We Discuss:

  • Current challenges
  • Daily routines
  • Medical history overview
  • Preferences & personality
  • Safety concerns
2

Free In-Home Assessment

A member of our care team visits your home to assess the environment and determine the level of support required, identifying safety factors.

The Assessment Covers:

  • Mobility & daily function
  • Personal care needs
  • Nutrition & meal requirements
  • Living environment safety
  • Emotional & social needs
3

Personalized Care Plan Creation

We develop a customized care plan based on findings, family input, and your loved one’s preferences. Every plan is flexible and evolves as needs change.

Your Plan Includes:

  • Type of care needed
  • Schedule & frequency
  • Caregiver responsibilities
  • Support goals
  • Safety guidelines
4

Caregiver Matching

We intentionally match caregivers based on experience, personality, and requirements to ensure a comfortable, supportive bond.

Our Goal: To create a positive relationship where your loved one feels respected, understood, and safe.

5

Care Implementation

Care begins. Our caregivers follow the plan with sensitivity and professionalism, maintaining consistency while adapting to daily needs.

Care Includes:

  • Personal assistance
  • Emotional support
  • Safety monitoring
  • Routine maintenance
  • Companionship
6

Ongoing Monitoring & Support

We regularly review care progress and stay connected with families to ensure satisfaction. We believe in proactive care management.

This Includes:

  • Routine check-ins
  • Progress reviews
  • Plan adjustments
  • Feedback collection
  • Quality assurance

What Makes Our Process Different

Built on trust, clarity, and genuine care.

Love-centered approach
Clear communication
Personalized planning
Consistent matching
Flexible scheduling
Family-inclusive decisions

Start Your Care Journey With Confidence

Choosing the right care is a big decision. We are here to guide you with compassion and professionalism.

love@pendaseniorhomecare.com